All orders\\\'
shipping charges are based on real time UPS - FedEx shipping rates, this
applies to most orders shipping within the continental United States.
Please note the following exceptions below.
Alaska & Hawaii
Order shipped to
Alaska & Hawaii will be charged additional shipping fees based on
destination, size, and weight. These fees will be listed at checkout.
International
Shipping
We are temporary not
offering international shipping directly from MeridianWireless.com. If
you are from countries outside of the United States and would like to place an
order, please contact sales@meridianwireless.com for special shipping
assistant.
Order
Processing Time
All in-stock
items are usually shipped out from our warehouse within 1-2 business days upon
receipt of order, unless otherwise specified. Our order processing and
shipping cut-off time is 2pm CST. There is a chance that we could finish
processing your order and ships it out on the same day, but only if we receive
your order prior to the cut-off time. Our customer service and shipping
department are closed on Saturday, Sunday and mandatory holidays, all orders
will be process and ship out on the next business day.
UPS/FedEx delivery
service is available from Monday to Friday, Saturday delivery service (for
extra charge) is available from UPS/FedEx, however we are currently not
offering this option. UPS/FedEx shipping time varies from 1-7 business
days. For you to track your package(s), we offer FREE \\\"shipment
tracking\\\" number with each package. UPS/FedEx provides up-to-date
tracking information. Available shipping methods:
- UPS Ground
- FedEx Ground
RETURN POLICY
Since
we are a Manufacturer & Distributor, we do not give any refunds for any
products unless a mistake was made on our end. If an electronic product is
defective then we will send you a replacement after the defective product has
been sent back. Please contact Sales@meridianwireless.com.
Meridianwireless.com
will not be held liable for items that have not been authorized for return.
Unauthorized items will be held up to 30 days for the customer to claim the
package by covering the return shipping charge incurred to ship the package
back to the customer.
There
will be no refunds on return shipping expense, NO EXCEPTIONS. All non-defective
merchandise will be charged 15%
RESTOCKING FEE unless specified otherwise. All returned items
must have ALL ORIGINAL
ACCESSORIES AND PACKAGING including manuals, software, and etc,
unaltered and/or tampered with, in order to qualify for refund or replacement.
Product
defect that is caused by any failure or damage which is beyond the reasonable
control of meridianwireless.com is not covered by warranty and is ineligible
for any refunds and/or replacements. Any shortages, errors, or damages made to
the shipment must be notified to Meridianwireless within 3 days of receipt of
the package. Please ship the authorized item(s) with proper packaging to ensure
the integrity of the products enclosed. Meridianwireless.com is not liable for
any damages and/or losses occurred during transit to our warehouse.
Please
note: packages refused without prior notice will be charged accrued shipping
charges accordingly. This also applies for incorrect address, undeliverable
address, expired forwarding service and others that requires for reshipment
that customer has control over. If incorrect delivery was due to UPS error,
please let us know as soon as possible so that we can claim for the package and
assist you to redirect the shipment or have a new shipment set up for you.
Orders
with replacement do not qualify for refund on those replaced items.
Replacements are revised to the original order and will not be considered as a
\\\"new\\\" order, so the warranty period does not get extended after a
replacement.
STORE CREDITS– Please note that
you can request for store credits on returns instead of refund. For store
credits, customer service representatives may be able to waive the restocking
fee so please do ask when requesting for store credit. All store credits expire
after 6 months starting from the date it was created. Store credits cannot be
transferred or extended.
